Privacy Policy

Effective Date: April 2026

At Travelcord (www.travelcord.com.ng), we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, or contact channels.

By using our services, you confirm that you have read, understood, and agreed to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make travel inquiries, bookings, contact us via WhatsApp/email, or fill out forms. This includes: Full name, phone number, email address, travel details (destination, dates, preferences), and identification details where required for ticketing or visa support.

2. How We Use Your Information

Your information is used strictly to deliver value, including: Processing bookings, responding to inquiries, providing customer support, sending updates, and complying with legal/fraud prevention requirements. We do not sell or rent your personal information to any third party.

3. Sharing of Information

We only share information when necessary with: Airlines and travel service providers, payment processors, and technology partners. All third parties are required to use your information only for service delivery.

4. Cookies and Tracking Technologies

Our website uses cookies to improve performance, understand user behavior, and enhance your experience. You can choose to disable cookies via your browser settings.

5. Data Security

Your information is protected through: Secure (HTTPS) encrypted connections, restricted access to sensitive data, and secure servers. Only authorized personnel have access for service-related purposes.

6. Your Rights

In line with the Nigeria Data Protection Act 2023, you have the right to: Request access to your data, correct inaccurate info, request deletion (where applicable), or withdraw consent for marketing.

7. Data Retention

We retain your information only for as long as necessary to provide services, meet legal requirements, or resolve disputes.

8. Third-Party Links

We are not responsible for the privacy practices of external websites linked on our platform. We recommend reviewing their policies independently.

9. International Data Transfers

If accessing from outside Nigeria, your data may be processed in Nigeria or other partner countries. We ensure transfers comply with applicable data protection laws.

10. Updates to This Policy

We may update this policy periodically. Continued use of our services after updates are posted on this page indicates your acceptance of the changes.

11. Contact Us

For any questions or data requests, reach us via:

📞 08138197769
📧 info@travelcord.com.ng
📧 travelcord.ticketing@gmail.com

12. Your Consent

By using our website or services, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety.